So here’s my obligatory Worst Customer Service Ever: Rocky Mountain Chocolate Factory Refuses Bathroom Access to 5-Year-Old, Who Then Has Diarrhea In Front Of Them post.   The short version of the story is that the Rocky Mountain Chocolate Factory heartlessly denied assistance to a sick child, laughed at the mother when she complained to the manager later, and apparently are in violation of the Uniform Plumbing Code in CA.  So while the customer was certainly not served, justice may be.

I don’t despise some minimum wage slave who simply adheres to a policy she’s been taught – although some mercy and common sense were certainly called for.  But the manager is guilty of some seriously bad judgement, if nothing else.  She was slow to return the phone call, arrogant with the customer, clueless about PR and the viral nature of the web.